Question Does Yard Skincare offer product refills?
AnswerWe are committed to establishing practices that eliminate waste and support the continued use of our packaging. To this end, our Packaging team is currently researching refill solutions that demonstrate a tangible environmental benefit while also maintaining product quality.
Question When will my order be processed?
AnswerAll orders placed before 12pm will be processed for next day shipping.

If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday).

Question How long will it take?

Australian Domestic

Usually 1-4 days to areas in SA and the East coast. Please allow for extended delivery times to suburbs on the West coast (up to 4 weeks standard)

New Zealand

Standard: Up to 2 months due to COVID-19

AusPost Express: 14-20 days

DHL Express: 3-6 days

All other international customers

Standard: Up to 2 months due to COVID-19

Express: 3-6 days

Question How much will shipping cost?

Free Shipping

We offer free shipping on all Australian orders over $150!

Australian Shipping

Standard shipping: $10

Express shipping: $15

TNT Overnight shipping: $20

TNT Road Express: $30

International Shipping*

We offer Standard and Express Shipping at flat rates or calculated at checkout. Rates are based on weight. Please ensure you are aware of shipping times before making your selection. Standard International will be sent via sea freight (COVID-19 related). We send all international express via AusPost Express.

Question Are Yard Skincare products vegan?

Yes. No animal-derived ingredients (such as beeswax, honey or lanolin) are used in Yard Skincare products.

Question Are Yard Skincare products safe to use during pregnancy?

We understand that many women seek alternatives to botanically rich products during pregnancy; however, to our knowledge there is no risk associated with using any Yard Skincare formulation in the manner we prescribe during pregnancy.

Yard Skincare is committed to providing accurate information, however, this information is not intended to replace advice from your qualified medical practitioner.

We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.

Question Do Yard Skincare products have an expiry date?

The ‘best before’ measure of your Yard Skincare product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 12M equals one year from date of opening, 9M equals nine months from date of opening.

Question Can I stock Yard Skincare at my place of business?

Please submit an application by selecting Wholesale from the list under Email us on our Contact Us page.

Due to the high volume of enquiries we receive, please be aware applications can take between one to two weeks to process. We thank you in advance for your patience.

Question What should I do if my order is damaged in transit?

If an item has been damaged in transit, Yard Skincare will provide you with a replacement or a full refund. Please contact us with your order details and an accompanying photo of the damaged item.

Question How can I return my purchase?
AnswerWe offer refunds for all products returned within 30 days of purchase, in their unopened and original condition. If you would like to return an item purchased online, please contact us.

Regrettably we are unable to accept online returns for products purchased in a department store or elsewhere.

All refunds will be processed to the original method of payment.

If your original payment method was a Yard Skincare Gift Card, you will receive a replacement gift card by email when your return is processed.

Question Can I cancel or amend my order?

Please contact us if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.